The Double Glazing and Conservatory Ombudsman Scheme (DGCOS)
Helping you make the right choice.
DGCOS has the backing of the peoples’ consumer champion, Nick Ross. It protects consumers against
cowboy operators. The former BBC Crimewatch and Watchdog presenter is the ambassador of the
Ombudsman Scheme, which provides comprehensive protection for homeowners installing windows,
doors, conservatories, orangeries and associated products by its members.
Who is DGCOS?
DGCOS is ‘the’ Ombudsman Scheme for the UK double glazing industry – a powerful organisation that
offers unparalleled consumer protection.
DGCOS helps you make the right choice in using reputable installers that trade ethically, use ethical sales
practices, deliver quality workmanship and offer excellent value for money.
All registered installers provide protection of deposits, work in progress insurance and guarantees to
protect you should the installer cease to trade.
And in the event of a dispute or complaint concerning one of our members, DGCOS is here to provide a
legally binding and enforceable solution.
By choosing a DGCOS member you are less likely to run into problems at a later stage. But if you do,
we’re here to help – and all our advice is free.
Peace of mind – before, during and after installation.
DGCOS is here to ensure the installer honours its promises and guarantees, and does a professional job
from start to finish.
Making it easy for you to use a reputable installer
Each DGCOS accredited installer has been vetted to ensure they offer excellent customer service, value
for money and quality workmanship.
Becoming a DGCOS accredited installer isn’t easy. Those that do get accepted must agree to an ongoing
programme of assessment to ensure they continue to meet our exacting standards and deliver customer
satisfaction.
Unlike Trade Associations, DGCOS is here to protect you.
All our advice and services are completely free of charge to consumers.
So if you want to be sure of choosing the right installer for the job, make sure you use a member of
DGCOS.
Guaranteed Protection
DGCOS protects you at every stage of the process. When you place your order with a DGCOS member
you will qualify for:
Deposit Protection Insurance to guarantee any deposits you may pay (up to 25% of the contract price - maximum cover £50,000)
Work in Progress Insurance
A 10 year Guarantee on the quality of workmanship
A 10 year Insurance Backed Guarantee to protect this guarantee
A Compliance Certificate to ensure all installations meet with current relevant Building Regulations
Access to FREE mediators, independent inspectors and, if necessary, The Ombudsman
Access to The DGCOS Compensation Fund to honour any awards made by the Ombudsman
DGCOS is the ONLY scheme to give you this advanced level of protection and confidence
The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is here to protect you, before,
during and after you buy, but only when you use a DGCOS Accredited Installer.
G & P Windows is a Proud Member of The Double Glazing Ombudsman Scheme
G&P (2000) Ltd T/A G&P Windows, Registered in England & Wales Company No. 07875671
Registered Office: 107 Great North Road, Eaton, Socon, St. Neots, Cambridgeshire. PE19 8EL
